2 Messages

Fri, Dec 17, 2021 2:06 AM


Speed issues not being supported

I am not getting my account agreement I am signed up for my internet connection shouldn't be always a problem or being slowing down wen you only use 150 of your speed so I called then they just told me I had to update my account then told me I have to pay extra 25dollers and I just get internet for the flexbox and ps4 and it doesn't seem to have enough like someone's running off my internet connection or something 


Problem Solver


493 Messages

1 year ago

@JayToxic8 Thank you so much for bringing these speed issues to our attention. Living in a household with multiple gamers, I definitely understand how something like this would be frustrating. It would be my pleasure to look into this for you. Could you please send our team a direct message with your full name and full address so that we can assist you further?


To send a "Peer to peer" ("Private") message:
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• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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