Visitor
•
2 Messages
Speed issues not being supported
I am not getting my account agreement I am signed up for my internet connection shouldn't be always a problem or being slowing down wen you only use 150 of your speed so I called then they just told me I had to update my account then told me I have to pay extra 25dollers and I just get internet for the flexbox and ps4 and it doesn't seem to have enough like someone's running off my internet connection or something
CCLuis
Problem Solver
•
493 Messages
1 year ago
@JayToxic8 Thank you so much for bringing these speed issues to our attention. Living in a household with multiple gamers, I definitely understand how something like this would be frustrating. It would be my pleasure to look into this for you. Could you please send our team a direct message with your full name and full address so that we can assist you further?
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0