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user_wtygzj
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Friday, April 26th, 2024 7:17 PM

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speed issue

I signed up  for 1 GB program and have had the internet since last 10 days. Unfortuanately I have not been able to get wireless speeds above 500 mbps on mobile and less than 300 mbps on my laptop even when I am in the same room where the modem is situated. Feel like I am being taken for a ride by Xfinity ! No way to even talk to anyone on the phone. Went through chat twice and still no resolution.  Hope someone can help.

Question

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Updated 

1 year ago

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XfinityRichard

Official Employee

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1.9K Messages

1 year ago

Hi there, @user_wtygzj ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having with your Wifi speeds. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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Again

Expert

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31.7K Messages

1 year ago

Moved to Customer Service as this has nothing to do with Accessibility/disability.

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