Visitor
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1 Message
Special Request Workorder cancellation needed (Bury cable line)
I called xfinity customer service to cancel a bury cable service request but they said they could not cancel it. I had only about 3 feet of the existing cable exposed above the ground in my front yard and i just trenched it myself and buried the exposed cable. The work order I think has already went to the contractors to start the process of identifying utilities across my yard like they are going to install a brand new cable when all I wanted was them to bury the 3 foot piece which I have done myself. How do I get this special request workorder cancelled as they may be coming out to my house anywhere from tomorrow thru 14 days.
Thanks In Advance
XfinityJohnG
Official Employee
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3.1K Messages
4 hours ago
Thank you for reaching out to our team here about that service order. I will be happy to check out the options we have to get that removed. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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