Visitor
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1 Message
Speaking with an agent
I am very frustrated and ready to cancel my service it is <Edited: Language> you cannot get thru the automated system to speak with a live agent. A system reset was done on Friday and I am still continuing to have the same issues with the main cable tv box not working and turning on my TV. If an agent does not call me with in 30 minutes I will be cancelling my service and switching to ATT.
XfinityRay
Official Employee
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2.8K Messages
1 day ago
Greetings, user_k1jhw3! Thank you for reaching out about your TV service. We want your service to work flawlessly and apologize that it has been acting up. We do not want to lose your business and are happy to further assist you so we can get it working once again. We appreciate that you sent the system reset on Friday as that help with a lot of issues.
Are you getting a black screen or an error message when you try to watch on that TV box? What happens?
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