Speaking with an agent

I am very frustrated and ready to cancel my service it is <Edited: Language> you cannot get thru the automated system to speak with a live agent. A system reset was done on Friday and I am still continuing to have the same issues with the main cable tv box not working and turning on my TV. If an agent does not call me with in 30 minutes I will be cancelling my service and switching to ATT.

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XfinityRay

Official Employee

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3.1K Messages

4 months ago

Greetings, user_k1jhw3! Thank you for reaching out about your TV service. We want your service to work flawlessly and apologize that it has been acting up. We do not want to lose your business and are happy to further assist you so we can get it working once again. We appreciate that you sent the system reset on Friday as that help with a lot of issues.

Are you getting a black screen or an error message when you try to watch on that TV box? What happens?

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user_fw8pwv

Visitor

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1 Message

I have a payment scheduled but my service was still disconnected. I'd love to speak to a live person but that seems to be impossible.

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4 days ago

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XfinityChristy

Official Employee

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2.3K Messages

I am so sorry to hear that your service was disconnected, especially when you had a payment scheduled. I can only imagine how frustrating and confusing that must be, and I completely understand your desire to speak with a person directly. I'm here to help you with this right now.

To get started, please send me a private message with your full name and the service address on your account. Once I have that information, I can look into how I can help.

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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