Visitor
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1 Message
Speaking to an actual representative
I need to speak to an actual person about how often we experience service outages. Can someone provide a number? The general numbers end up with a canned response, then hangup. There have been at least six (6) since Jan 1, 2026. It's unacceptable. My wife relies on internet access for her job. Service goes out at critical times and is jeopardizing her livelihood. We're in the York, PA area.
XfinityLinda
Official Employee
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2.3K Messages
2 hours ago
Thanks for meeting us here in our community about the recent service interruptions, @user_w3gs6k. We can understand the importance of a reliable connection while working from home. We'll gladly review the address to see what's happening in your area, and see what can be done to resolve this for you. Please send us a Direct Message with your full name and complete service address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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