Hi there! Thanks for taking the time to reach us through Xfinity Forums. We recommend starting with the Xfinity App for any troubleshooting regarding your services. If your current address is being impacted by an interruption you will have the option to sign up for updates and also receive an estimated time of resolution if available.
If this is due to a disconnect from your billing and payment, you will see the option to set up payment arrangement when signing in to the app, if available on your account.
If you are still experiencing issues please send us a direct message with your full name and service address:
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
user_opt18j
Visitor
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2 Messages
2 days ago
I’ve tried multiple times you get rerouted and I’ve been without service for days
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XfinityEva
Official Employee
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1.7K Messages
2 days ago
Hi there! Thanks for taking the time to reach us through Xfinity Forums. We recommend starting with the Xfinity App for any troubleshooting regarding your services. If your current address is being impacted by an interruption you will have the option to sign up for updates and also receive an estimated time of resolution if available.
If this is due to a disconnect from your billing and payment, you will see the option to set up payment arrangement when signing in to the app, if available on your account.
If you are still experiencing issues please send us a direct message with your full name and service address:
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