We can certainly help with your questions about the equipment that was delivered along with the service interruptions @user_e16148. There are a few ways to check the status of a service interruption, my favorite one is our Xfinity MyAccount app and you can also sign up for a text alert that will alert you once the issue has been resolved. You can also check online by going to the following link: https://comca.st/3iH4XNs;
We would be more than happy to help with any questions/concerns you may have. Please send a Direct Message with your full name and address. However, if you prefer to speak with someone on the phone you can contact our Customer Service team by calling 1-800-934-6489.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_f32d74 Thank you for reaching out to our Digital Care Team and bringing this to our attention. I know how important it is to be able to get the support you need for your account and services. I would be happy to assist you today. I have included the instructions below for messaging us. Please send a Direct Message with your full name and service address. I look forward to hearing from you!
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
CCMorgan
Gold Problem Solver
•
3.3K Messages
3 years ago
Hi, user_e16148. I'm here, how can I help?
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user_f32d74
Visitor
•
1 Message
3 years ago
I'm very frustrated that I'm unable to speak with a live person. I'm working from home and the automated menus are no help.
1
0