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user_fin7gh
1st Topic

2 Messages

Monday, December 30th, 2024 1:45 PM

Speak with live agent

I have a work order since 12/10 to install an out side cable line. This still is not done! It has been 14 business days! I have run around in circles with the Xfinity Assistant and it will not let me speak with a live agent. I am beyond frustrated. I need to speak to an agent and this work needs to be completed. 

Question

 • 

Updated 

4 months ago

99

2

0

user_t1d1oo

4 Messages

4 months ago

I need to remove my email from a previous account that is still active because my old roommate still lives there. I hav been trying to speak with a liv agent and remove my email from my old account but nothing is working.

1

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

 

user_t1d1oo If the account is fully disconnected, your Xfinity email address will be removed after 90-days from the date you disconnected services.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

4 months ago

0

XfinityAngie

Official Employee

 • 

1.8K Messages

4 months ago

 

user_fin7gh, Thank you for reaching out to Xfinity Support. I saw your other post, and asked you to send a DM. If you could delete one of these, and respond to the other, that would be great. We are here to help. 

 

5

0

user_t1d1oo

4 Messages

Hi how do I sent a direct message to you? Can you please just email me? 

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Reply

4 months ago

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

 

user_t1d1oo We try to keep conversations in a public forum as much as possible unless we need to access your account to continue helping you. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 months ago

0

user_t1d1oo

4 Messages

okay well I hav been trying for over an hour to get in touch with someone its ridiculous and I do not want to give my email up over public foru,

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4 months ago

0

user_t1d1oo

4 Messages

This has been NOT HELPFUL at ALL.

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4 months ago

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

 

user_t1d1oo We appreciate it but we do not need your email address provided. If the account is fully disconnected, your Xfinity email address will be removed 90-days from the date you disconnected services. It's also important to note the email address needs to not be used in that 90-day time frame.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 months ago

0

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