@Anonymous Hello, and thank you for reaching out through our Xfinity Community Forums. I'm sorry to hear you're running into trouble when trying to add service. I'd be happy to take a closer look and see what's causing that reset message. Please send me a direct message with your full name and service address, and I'll be glad to review the account with you. I look forward to helping get this resolved.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
XfinityChristy
Official Employee
•
3.2K Messages
22 days ago
@Anonymous Hello, and thank you for reaching out through our Xfinity Community Forums. I'm sorry to hear you're running into trouble when trying to add service. I'd be happy to take a closer look and see what's causing that reset message. Please send me a direct message with your full name and service address, and I'll be glad to review the account with you. I look forward to helping get this resolved.
How to Send Us a Direct Message:
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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