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user_p4g84y
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Friday, November 22nd, 2024 3:24 AM

Speak with billing department

I was informed that I CAN NOT speak with billing department until I pay my balance. THIS IS OUTRAGEOUS 

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Updated 

25 days ago

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XfinitySheila

Official Employee

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870 Messages

1 month ago

 

user_p4g84y Hi there! I'd love to help with your billing questions and concerns. To send a "Direct Message" / "Private chat message" message to "Xfinity Support": 
 • Click "Sign In" if necessary 
 • Click the "Direct Messaging" icon 
 • Click the "New message" (pencil and paper) icon 
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
 • - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
 • - An "Xfinity Support" graphic replaces the "To:" line 
 • Type your message in the text area near the bottom of the window 
Press Enter to send it"

 

(edited)

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user_fb4ca9

Visitor

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1 Message

There is NO way to contact you people- what is WRONG WITH YOU??? I 've been trying all morning to get someone, ANYONE at Comcast to help me. I'm this close to going back to Blue Ridge. Your instructions for Direct Messaging DO NOT WORK. Comcast is TERRIBLE.

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25 days ago

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XfinityBradM

Official Employee

 • 

723 Messages

@user_fb4ca9 In the future, it would be best to create a post with an appropriate title and then provide us with relevant details on your question or concern. Our team can assist with just about everything regarding Xfinity accounts and services. Our apologies for the confusion in the previous message on how to Direct Message us. I have edited the post for the proper instructions. Please send us a Direct Message using the updated instructions. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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25 days ago

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user_p4g84y

2 Messages

26 days ago

No I spoke to four Representatives asking them for the phone number for your billing department they each gave me the incorrect phone number the fourth representative finally informed me until I pay my balance I will not be able to speak with the billing department if I call billing department my call will be routed back to them this is outrageous horrendous upsetting disgusted with Xfinity I'm a platinum member and been with the city for over 10 years and to be treated like this or any other customer is disgusting

(edited)

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XfinityJosephA

Official Employee

 • 

1.5K Messages

Hello, user_p4g84y, how are you? Hopefully all is well. Our team can help you with any billing questions or technical questions you may have. Just send us a direct message when you have a chance. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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26 days ago

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