Visitor
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1 Message
Speak to someone
Does anyone know how to speak to a real person?
Calling the customer service number is completely useless, the automation tells me to use the chat feature and that can connect me to an agent. I go to the chat feature, it says no agents available and to call the same number.
Didn’t think it was possible to have customer service this bad.
EG
Expert
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114.4K Messages
5 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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2.5K Messages
5 months ago
Greetings, @user_oxb7xe! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues getting through to someone, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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