speak to someone in customer relations

Hi there! Thanks for taking the time to reach out and for your patience while waiting for a response. At Comcast, we strive to ensure you receive the services that you pay for. Once service issues are resolved, we will also make sure to credit you for the downtime. This is definitely not the experience we like to hear about. You've come to the right team of experts. We will do everything within our power to rectify this experience in a timely manner over social media. To further assist, please send us a direct message with your first/last name and full address so I can ensure I pull up the correct account to take a look at what's going on. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our  shared handle Xfinity Support to send us a direct message.