Visitor
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9 Messages
speak to live person to understand internet promos
My internet promo is coming due. I have 300 speed and am happy with it. Contacted instant chat today. new promo is $55 including one year included mobile. I explained to rep I don't want mobile as I have had Xfinity mobile and was displeased. I then asked for his best price--$55 per month without one year free mobile....??? I always feel scammed through instant chat. Can't I speak to a live person and get a descent promo rate? At this point, I would do a 5 year if it was less money.
XfinityVianney
Official Employee
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2.8K Messages
7 hours ago
Hello, you can always find great offers for your existing plan using the Xfinity App and Plan Builder online. If you'd like more hands-on help, I'll be glad to assist. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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