Skip to main content

    Support

    Offers

U
user_x7mrmt
1st Topic

6 Messages

Wednesday, March 12th, 2025 5:38 PM

!!!!Speak to live agent!!!!

I need to speak to live person. Spent the last 20 minutes trying to connect to someone and I can't get past the stupid automation on the phone or online virtual assistant.  This is the worst customer service of any company ever! :(

Question

 • 

Updated 

11 hours ago

 • Edited

57

3

0

Was this helpful?

EG

Expert

 • 

109.1K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinitySara

Official Employee

 • 

1.6K Messages

2 days ago

Hello, @user_x7mrmt! Thank you for taking the time to visit our Xfinity Community Forum with your concerns. You've come to a great place for help! Our Digital Care Team is awesome to work with because we'll do everything within our power to review and resolve issues quickly. Plus, we're experts in all things related to your account, service(s), equipment, bill, and more! What exactly were you looking to discuss with us? Keep in mind that while the conversation remains public, we ask that you do not share any personal details yet. Thank you!

6

0

user_x7mrmt

6 Messages

I would like speak to someone regarding my account. Can someone please call me asap!

Like

Reply

2 days ago

0

XfinityRaf

Official Employee

 • 

751 Messages

Our team here on the Forums work with customers via the Forums. If you can send us a private message with the details of your issue, we'd be happy to assist. 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

user_x7mrmt

6 Messages

When I log in there isn't an option for "Direct Message Chat", just the stupid AI thing "Chat with Xfinity Ai Assistant" and that gets me nowhere.

Like

Reply

2 days ago

0

XfinityRaf

Official Employee

 • 

751 Messages

Are you on a mobile device or laptop/PC?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

user_x7mrmt

6 Messages

Laptop

I will not use the app (horrible)

Like

Reply

2 days ago

0

Again

Expert

 • 

31.3K Messages

2 days ago

@user_x7mrmt 

This is located in the upper right corner of the forum webpage.

4

0

user_x7mrmt

6 Messages

I don't have that icon or the reminder/bell icon..

Can someone please just pick up the [Edited: "Language"] phone and call me?  OR give me an email address that I can email someone?

Comcast makes it way too [Edited: "Language"] difficult to talk to someone. I'm about to give up and cancel all my services.

(edited)

Like

Reply

23 hours ago

0

XfinityWilliam

Official Employee

 • 

1.1K Messages

 

user_x7mrmt Please make sure you are signed in. Once signed in, you can begin to follow the directions listed above.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

23 hours ago

0

user_x7mrmt

6 Messages

I am signed in and still nothing!

Like

Reply

22 hours ago

0

Again

Expert

 • 

31.3K Messages

@user_x7mrmt​ 

To check if your direct messaging is turned on, click on your Profile Avatar in the upper right corner and then on Profile Settings.  Scroll down to the bottom of the page and if Opt Out From Direct Messaging is checked uncheck it and then click on Save. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Like

Reply

11 hours ago

0

forum icon

New to the Community?

Start Here