Visitor

 • 

1 Message

Tuesday, April 28th, 2026 3:45 PM

Speak to an agent

I want to check on the status of service for another person. Just let me talk to an agent.

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Official Employee

 • 

2.6K Messages

9 days ago

We can help, @user_gs2q23! Thanks for reaching out by creating a new public post :) Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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