We can help, @user_gs2q23! Thanks for reaching out by creating a new public post :) Could you please send our team a direct message to continue?
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user_di9vkq Hi there! We're not sure if your keyboard got stuck, so we wanted to reply to you. What can we help you with?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
My Xfinity gateway’s WiFi configuration appears to have changed, possibly enabling or advertising 6 GHz/WiFi 6E. I need technical support to check my gateway’s configuration history: when the 6 GHz radio was enabled or changed, whether this was an automatic Comcast/xFi update, and what the previous WiFi radio/security settings were.
What issue are you having specifically as a result of the possible change? That change shouldn't cause performance issues.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
The issue is not general internet performance. The issue is that several 2.4 GHz-only IoT devices, including Wyze cameras, stopped connecting reliably around the same time the gateway began showing/advertising 6 GHz / WiFi 6E behavior.
I understand 6 GHz itself should not affect 2.4 GHz devices directly, but I’m trying to determine whether the gateway received a firmware/configuration change that also affected band steering, SSID behavior, WPA2/WPA3 security mode, or 2.4 GHz compatibility.
Can you please check the gateway’s configuration/provisioning history and tell me:
When the 6 GHz radio or WiFi 6E configuration was enabled or changed.
Whether this was a Comcast/xFi automatic update.
What my WiFi security mode and radio settings were before the change.
Whether there is a way to force a 2.4 GHz WPA2-compatible setup for legacy IoT devices.
Again, this is not a speed/performance complaint. It is a compatibility issue with 2.4 GHz-only devices after an apparent gateway WiFi configuration change.
XfinitySara
Official Employee
•
2.7K Messages
2 months ago
We can help, @user_gs2q23! Thanks for reaching out by creating a new public post :) Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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