user_h9mzdi, Hi there! Thanks for taking the time to visit our forums page. You've reached the right place. Over social media, we are a team of experts who specialize in providing solutions to our XFINITY family members. We are happy to assist. How can we best serve you today?
user_0j5vso, hi there! We can communicate with you via chat.
To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist you further.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. Click "Sign In" if necessary Click the "direct messaging" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
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XfinityGabriel
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