Speak to an Agent

I don't want to use the text message agents, I spent an hour with them already, and still haven't had my billing issue resolved. Calling the phone number only gets me a text to start a live chat. I want to talk to someone on a call.

The agent via text message created a help ticket for me, which was immediately declined by the team, and I haven't received any calls or emails about my issue in over a week! Will someone please call me!

Responses

XfinityChristy

Official Employee

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2K Messages

2 months ago

user_yhct44 Hello and thank you for reaching out via our Xfinity Community Forums. I completely understand your frustration. Spending an hour with text support and still not having your billing issue resolved is incredibly disheartening. I’d be feeling the same way. I want to help you get this resolved. I can dig into your account and get to the bottom of this. That's what we do here on the Forums. If you're willing, please send me a direct message with your full name and service address. I'll be able to review your account and help find a solution. We have the tools and resources to help our customers with all service and billing concerns.

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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howedy

New Poster

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5 Messages

2 months ago

NO help, you have me with 3 accounts. WRONG

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howedy

New Poster

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5 Messages

I need a human I am 99 years old

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2 months ago

0

Customer Service

user_yhct44

Speak to an Agent

XfinityChristy

howedy

howedy

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