Thank you for reaching out over Xfinity Forums @user_10cf04. I am sorry to hear you have had trouble working with agents through our virtual methods. We certainly want to provide all options for our customers. To speak with an agent through phone support, contact 1-800-Xfinity (934-6489). We have agents available 24/7 to help. That being said, our team would be happy to assist with any questions or concerns. The Digital Care team is a one-stop-shop for assistance with everything from billing to technical. Can you please provide a brief explanation of how our team can assist?
Moving forward, we ask that you adhere to the community rules https://comca.st/3As1g7v. The best communities have most conversations happening in the public boards. When interacting with an employee we will always try to keep as much of the conversation in that public thread. We may ask you for a private message if we need to discuss your account specific details. To help maintain our forum design, we ask that you never send unsolicited/unwanted private messages to any employee or user in these forums unless specifically asked to do so. I did receive your message and will be with you shortly in private. Thank you for being a loyal Comcast customer.
CCAnna
Problem Solver
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874 Messages
2 years ago
Thank you for reaching out over Xfinity Forums @user_10cf04. I am sorry to hear you have had trouble working with agents through our virtual methods. We certainly want to provide all options for our customers. To speak with an agent through phone support, contact 1-800-Xfinity (934-6489). We have agents available 24/7 to help. That being said, our team would be happy to assist with any questions or concerns. The Digital Care team is a one-stop-shop for assistance with everything from billing to technical. Can you please provide a brief explanation of how our team can assist?
Moving forward, we ask that you adhere to the community rules https://comca.st/3As1g7v. The best communities have most conversations happening in the public boards. When interacting with an employee we will always try to keep as much of the conversation in that public thread. We may ask you for a private message if we need to discuss your account specific details. To help maintain our forum design, we ask that you never send unsolicited/unwanted private messages to any employee or user in these forums unless specifically asked to do so. I did receive your message and will be with you shortly in private. Thank you for being a loyal Comcast customer.
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user_3e8abb
Visitor
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3 Messages
2 years ago
Hi, you also have the option to schedule a call back using the following link:https://www.xfinity.com/support/articles/call-back-my-account-app
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