SPEAK TO A REPRESENTATIVE

My internet has been out since Wednesday. I had an appointment today for a technician to check it out, but received texts from Xfinity saying there was a widespread outage and no techincian came. There were Xfinity people in my neighborhood all day. I got another text saying service was restored. My intetrnet is still not up and running. When I tried to get customer service rep on phone, automated system refuses to connect me and isntead tells me to schedule an appoiuntment with a technician. Net appointments available are satruday afternoon and sunday afternoon. I will not be home. I also won't be home next week durong the day since I work in an office. It's completely unacceptable that service was cancelled today and was never restored. It's unacceptable that I can not get a live person to talk to. There were at least 3 techicnians in my neighborhood today and one of them easily could have been sent to check on my connection. Now I will potentially have to wait another weeke for service. An Xfinity rep should be sent here ASAP since it is YOU that cancelled the agreed upon date and time.