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There is an old Comcast wire hanging down in between my home which is for sale & my neighbor’s driveway. The wire is actually hanging down in my neighbor’s driveway. This needs to be removed in a timely manner.
please respond to my email.
XfinityMelinda
Official Employee
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183 Messages
15 hours ago
Hi @user_o1e4yo! Thanks for reaching out on our Xfinity Community Forum regarding this hanging line. We are here to help!
Normally, if you see a hanging or downed Xfinity cable line, immediately call Xfinity customer service at 1-800-XFINITY (1-800-934-6489) to report the issue; do not touch the line and maintain a safe distance as it could be dangerous.
Please know, my team is here to support you and can help to get a ticket submitted to get someone out for this hanging line. To assist you with this, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
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