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user_jbn5x6
1st Topic

Visitor

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2 Messages

Tuesday, April 22nd, 2025 1:39 PM

speak to a human

I am having billing issues.  i am getting charged for internet usage overages.  when i goto chat to deal with this, the chatbot says i dont have any internet limits.  i need to speak with human.  This seems impossible at this point very frustrating......

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Updated 

5 hours ago

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1

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XfinityOrlandoM

Official Employee

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2K Messages

3 days ago

@user_jbn5x6

 

Thanks for reaching out to us, if you don't have our unlimited data option https://www.xfinity.com/support/articles/exp-unlimited-data and don’t live in in our Northeast markets, including CT, DE, MA, MD, ME, NH, NJ, NY, PA, VA, VT, WV, the District of Columbia, and parts of NC and OH. Then there is data provided of  1.2 TB of data a month. If you do go over that amount in a month after your free courtesy month we do charge $10 per 50 GB not to exceed $100. To check your data usage https://www.xfinity.com/support/articles/data-usage-usage-history you can do that  via our awesome xfinity app or online at xfinity.com 

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user_jbn5x6

Visitor

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2 Messages

I am aware of all of this above.  

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6 hours ago

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XfinityAmandaB

Official Employee

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2.1K Messages

 

user_jbn5x6 If you are not sure if you have unlimited data due to being in one of the listed states or you are not sure if you have the paid unlimited data option, we would be happy to review your plan details for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 hours ago

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