1 Message
Speak to a human
I want to speak to a human being and I want to know why I'm getting these one time service fees my bill went from 63 to 163 and i paid it for two months already cuz I can't get in touch with someone but it's unexceptable
1 Message
I want to speak to a human being and I want to know why I'm getting these one time service fees my bill went from 63 to 163 and i paid it for two months already cuz I can't get in touch with someone but it's unexceptable
XfinityThomasC
Official Employee
•
2.5K Messages
1 month ago
Hello, @user_o7ilhf
It would be my pleasure to assist you with an account review and discuss the billing. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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