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user_5ok0zc
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Thursday, November 7th, 2024 1:57 PM

Speak to a human

I have cursed out multiple robots😡 why is it so hard to speak to a human to explain a problem that is difficult to type to a bot.  I’m ready to take my equipment n dump it at the store.  I have had problems for months this is ridiculous Xfinity! Do better!

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10 days ago

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XfinityJoe

Official Employee

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547 Messages

15 days ago

Good morning @user_5ok0zc I apologize for the frustration, we would be happy to assist. Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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user_i9frid

3 Messages

I need help with Billing Please can I speak to an Employee

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10 days ago

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XfinityJamesC

Official Employee

 • 

1.7K Messages

We can definitely help with any billing concerns, @user_i9frid. Please send me a direct message, so I can pull up your account details.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

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Again

Expert

 • 

31K Messages

@XfinityJamesC​ @user_i9frid 

To send a direct message:
 
Click "Sign In" if necessary
 
• Click the "Direct Message" icon in the upper right
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line not the Employee's name
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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10 days ago

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user_i9frid

3 Messages

10 days ago

I need help with Billing Please can I speak to an Employee

1

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XfinityAmandaB

Official Employee

 • 

1.6K Messages

user_i9frid Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to help with any billing concerns you might have. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

10 days ago

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