Hello, @user_lz7s0k. I'm sorry to hear you had a negative experience. I would love the opportunity to help with any service issue or billing concern you may have. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I so [Edited: Language] u can’t get a live person on the phone and the options don’t apply then u chat with a customer representative but they don’t understand a [Edited: Language] thing.
user_tgnyk2 You would need to call into the customer service phone number as that's the only way to reach a phone representative. My team is available here to help you if you want. What issue are you having today?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Again
Expert
•
31.6K Messages
5 months ago
@user_0w55la
Could you please describe the issue you're having so that we may help?
0
XfinityVictor
Official Employee
•
1.4K Messages
5 months ago
1
0
user_lz7s0k
1 Message
2 months ago
Absolutely worst customer service ever.
2
0
user_cff5d9
Visitor
•
6 Messages
20 days ago
I’m having problems with my tv and ur customer service
0
0
user_cff5d9
Visitor
•
6 Messages
20 days ago
Ur company sucks and this is ridiculous. I can’t get a hold of anyone no chat and I can’t talk to to a representative
0
0
user_tgnyk2
Visitor
•
1 Message
3 days ago
Connect me to a customer service representative
1
0