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user_k07ggi
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1st Reply

Visitor

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2 Messages

Thursday, August 13th, 2026 6:52 PM

Speak to a Asian I have not received my equipment and want to prorate my bill

I have not received my equipment they said they delivered it and it was not at my house and replacement equipment was supposed to be sent out today where is it at I'm trying to be home for when they come please let me speak to an agent

Question

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Updated 

4 hours ago

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EG

Expert

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120K Messages

4 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_k07ggi

Visitor

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2 Messages

4 hours ago

I'm unable to speak with a live I don't have my equipment I've already paid you guys and signed up for the service and there's nothing happening I'm ready to just go with another provider please call me [Edited: "Personal Information"] I will truly appreciate it

(edited)

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XfinitySara

Official Employee

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2.8K Messages

4 hours ago

We're happy to take a closer look at things, @user_k07ggi. Please just refrain from included personal details such as phone numbers when working with us publicly. Could you please send our team a direct message to continue?

 

How to send us a direct message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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