Visitor
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4 Messages
Spam/porn email
When there is a spam/porn email, I open the contact card and choose “block”. It says that email address is blocked, but when I close the contact card, it is not blocked. When I re-open the contact card, it is not blocked. My email is inundated with spam/porn that I can no longer block. I have tried going on my email on the xfinity website and setting up filters, but that doesn’t work either. Now my 91 year old mother is getting porn emails! What is going on?! I’m seriously considering dropping my entire xfinity/comcast services! This includes internet, cable tv, and landline. It’s definitely more expensive than it’s worth!
troyhunter
Visitor
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1 Message
2 hours ago
Just chiming in as well since this a recent post. It seems as though the spam filters for xfinity email are hit and miss. It seems some days, I receive very little spam. On other weeks/days, I get 30 or 40 a days. I don't typically get porn email, but I do receive the extend this and add more pleasure there. I'm not convinced my wife isn't adding me to some list anonymously. LOL.
It does seem as though xfinity's spam filters are experiencing issues or maintenance frequently. It would be nice if someone could make an official statement or status update. I would hate to think in this day and age, filtering that material before it reaches a user's inbox is genuinely difficult.
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XfinityJosephA
Official Employee
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2.3K Messages
2 hours ago
Hello @user_mokq57 if you are using your Xfinity email account your best bet is to work with our Customer Security Assurance team. They are best equipped to work on an email concern like this. They can be reached at 1-888-565-4329, 8:00am - 12:00am Eastern Time, 7 days a week.
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