Hello there! Thank you for reaching out about your concerns. We're sorry to hear you are having trouble with your account. May I please ask that you send us a direct message with your full name and service address to get started?
To send a direct message:
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_bzddnz
2 Messages
4 months ago
Hello? I need help. You overcharge me, tell me it's going to take 3 days to review my account, then spam text me over 15 times.
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