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user_983560
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Visitor

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Wednesday, November 27th, 2024 8:28 PM

Spam

I recently called xfinity and asked if I wanted to text with a rep- which i did. I wanted to set up a tech to come out to my home to set up my cable as I moved. They were more concerned with sending me a "free" ipad, then tried to get me to pay $65.00 for shipping. the text came from 78125.  Anyone else have this issue? Is this spam?

Question

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Updated 

5 months ago

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XfinityMartyR

Official Employee

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2.1K Messages

5 months ago

 

user_983560 Thanks for reaching out! There are a lot of bad actors out there that phish for our customers information, and try to scam them into goods, and services. Often times they can spoof our phone number, or create fake numbers for customers to call by doing a simple web search. You can view all of our security alerts here. 
 
Were you able to get technician scheduled to help you? 

 

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