8 Messages
Spam Website
Good evening:
I have gotten nowhere with your online assistance, so I thought I would try here. When I am on my Xfinity email account, the web page will disappear and be replaced with a new web page that shows up as this:
The web page url is:
Customer Reward Program (luckybeing.me)
Customer Reward Program (luckybeing.me)
I have cleared my cookies and cache, completely logged out of my account, and am using Microsoft Edge. Edge is the browser I have been using and not had any problems until the last week or so. It will even kick me out of the page while I am in the middle of typing an email.
Anything that can be done to prevent this from happening would be greatly appreciated.
Regards,
[Edited: Personal Information}
XfinityAlfonso
Official Employee
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1.1K Messages
23 days ago
Hello dogmomthelma thank you for taking the time to reach out about this email situation. Are you logging in directly to xfinity.com when this issue occurs, or using a third-party email application(like Outlook Web App)? Does this occur right after you sign in, or randomly?
13
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BruceW
Gold Problem Solver
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26K Messages
21 days ago
Try logging in to https://www.xfinity.com/privacy/opt-out#Preference-opt-out and moving all the sliders to OFF. That should turn off ads on the connect.xfinity.com webmail page and, hopefully, the scam ad as well. You may need to log in with your Primary UserID to do this, and you may need to log out and back in again for the change to take effect.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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user_0wld7d
1 Message
9 days ago
The exact same thing happens to me multiple times a day. I am logged into my Xfinity email directly from their website and after a few minutes it takes me to that scam page. If I hit the back button it takes me back to my email but happens again a few minutes later.
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