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VitaminE
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255 Messages

Monday, January 29th, 2024 11:56 AM

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SPAM On Demand Purchase

I received an email and text notification that I had purchased an On Demand movie. I have made no such purchase. How do I view recent purchases on my account? I don't recall how to do that. I can only see an upcoming bill. 

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Updated 

1 year ago

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Accepted Solution

XfinityWilliam

Official Employee

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1K Messages

1 year ago

We want to thank you for reaching out on the Community Forum for support with your On Demand
Purchase issue. We are glad we were able to resolve your issue. Never hesitate to create another 
public post for any of your future account and service needs!

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XfinityChristy

Official Employee

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1.7K Messages

1 year ago

@VitaminE Thank you for reaching out via our Xfinity Community Forums today. That sort of unexpected email would concern me too. I would be happy to review your account and see what that is all about. To get started, please send our team a direct message with your full name and full address.

 

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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