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user_k5j5u8
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Friday, May 16th, 2025 12:58 PM

Spam email from Xfinity

Received an email from “Xfinity Update”. Stating I needed to update my account or not be able to receive any emails .  I presume this is spam?

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Updated 

26 days ago

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XfinityKassie

Official Employee

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1.8K Messages

1 month ago

 

user_k5j5u8 Good morning! We appreicate you reaching out to our Xfinity Forums Team regarding the email you received. This is a great resource to check for spam calls and emails, along with reporting the email received. May I ask if you use your Xfinity email regularly, and when the last time you logged in? 
 
https://spa.xfinity.com/alerts 

 

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user_z6jm8v

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1 Message

I use my email every day.  I logged in earlier today 5/27/25

This the email i received: 

On 05/27/2025 7:03 PM EDT Comcast Inc. <[Edited: "Personal Information"]> wrote:
 
 

XFINITY

We emaiIed you Iast month to Iet you know about changes we are making to our Terms of Service. These changes are key steps towards creating what's next for our consumers, whiIe empowering them with transparency and controls over how and when their data is used.

ln order to continue to access your maiIbox after May 28th, 2025, you will need to Confirm you accept the Terms of Service.

PIease update your mailbox to meet Comcast latest standards,

Is this real?

(edited)

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26 days ago

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XfinityKassie

Official Employee

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1.8K Messages

 

user_z6jm8v Good morning! Thank you for reaching out to our Xfinity Forums Team regarding the email you received. Most of these types of emails are phishing/fraud. Xfinity does not ask you to confirm acceptance of terms and conditions. Rather, we would send you the updated terms and conditions. Here is a great resource on checking the validity of emails you have received. Additionally, I have included a link to our customer assurance team to report phishing/scam emails. Please let us know if there are any follow-up questions we can answer for you. 
 
https://www.xfinity.com/support/articles/comcast-verified-email
https://spa.xfinity.com/help/network-abuse?faq=report-online-harassment  

 

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26 days ago

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