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Visitor

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1 Message

Mon, Aug 22, 2022 2:49 PM

Spam call?

I got a call claiming to be Xfinity saying: 

Hi there. I'm calling you from Comcast Xfinity to let you know that your existing account is qualified for 50% off in order to available discount. Kindly call us back at [Edited: "Personal Information"] from 8 a.m. To 5 p.m. Pacific Standard Time. Thank you and have a great day.

I assume this is a scam?

Accepted Solution

Official Employee

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319 Messages

3 months ago

Hey, @user_eb60ef. I appreciate you reaching out to us here on our Xfinity Forums page regarding a call to cut your billing  down. I am not aware of any discounts offering 50% off. This may be one we need to have our Customer Security Team look into but would be happy to review the account on our end.

Could you please send our team a direct message with your full name and full address?

Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9r for an example.

Visitor

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1 Message

3 months ago

I just got the exact same message- my first step was to search the phone number it came in from, (no clear results,) and then the number they ask you to call in the voicemail.  The number in the message appears to have no ties to Comcast, but does seem to be related to other scam phone calls.  I also assumed this was a scam, since 50% off didn’t seem likely.

Official Employee

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477 Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

3 months ago

I just got the same call and called back to see what the deal was.    I was skeptical and let them know but they were able to give me my balance and account number, etc with just my phone number.  They offered a 50% discount for 3 years with no contract and waive my current month's bill ($236).   I asked what the catch was and they said the catch is I need to pay 10 months upfront ($1,350) now.   

When questioning them, the rep got very defensive, why would a huge company like Xfinity offer a deal like this?   He couldn't understand why I doubted it.   Still doesn't seem right at all, and wondering how they got my balance and account info. 

XfinityGabby

Official Employee

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695 Messages

Hello @anthony3982. We appreciate you taking the time to reach out to our Digital Care Team. We certainly understand how concerning that can be and we do take our customer's security very seriously. We can pull up your account information to determine if there are any notes with these details. Please send a Direct Message with your full name and address to further assist.

 

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

3 months ago

I just got this call as well. 

Official Employee

 • 

215 Messages

@user_6721ed​ Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See https://comca.st/3KQF8q9 for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

I got the same call today, telling me to call back at [Edited: "Personal Information"]

(edited)

XfinityDaryl

Official Employee

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629 Messages

If you receive a phone call <edit - grammar> of questionable nature, always feel free to reach out to us about any concerns. You can also visit https://comca.st/3TzSNGU.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

3 months ago

I just received this same message, at 6:10 this evening on my cell phone.

Official Employee

 • 

713 Messages

Hi there, @user_ef2882. While the above call appears to be a phishing scam, we would love to look into what offers are actually available for your account. We do also recommend checking out our Common Phone Scams and How to Protect Yourself page here for information on how to protect your information. 

 

Please send us a Direct Message with your first and last name if you would like to review offers with us. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

3 months ago

I received the same call today.  Their call back phone number is: [Edited: "Personal Information"]

(edited)

Official Employee

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495 Messages

@user_2b9fc6 Thank you for letting us know the number that called. Please report it to our Customer Security Assurance team. https://comca.st/3Bofo0K

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

2 months ago

I too have gotten these same spam calls from area code 407...Same message saying I qualify for a 50% discount. I knew it was bogus because--no offense--I have been a 25+ year customer of Xfinity and they NEVER OFFER anybody 50% off.   

XfinityKei

Official Employee

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171 Messages

Hello @user_a46507, Thanks for letting us know you're having issues with spam calls.  I've started to receive these calls on my mobile number and email. All our offers and promotions can be viewed on our website (https://comca.st/3BWsKBU) and through our free Xfinity app! You can always reach out to us here to verify any promotional offers. 

 

I have a link that goes over how to protect yourself (https://comca.st/3fz1mCt) and another link on how to report these calls (https://comca.st/3BWsKBU) 

 

You may add your number to the National Do not Call registry (https://comca.st/3LWoXJt).

If you received an unwanted call after your number was on the National Registry for 31 days, you can report it to the FTC through this link (https://comca.st/3LUFxZX) 

 

I am happy to go over our current pricing and promotions with you! 

Please send our team a direct message with your full name and full address so that we can assist you further. 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

7 days ago

I also got the same call about 2 weeks ago. They wanted me to call back at [Edited: "Personal Information"]. I wonder if this means that there was some data spillage from Comcast.

(edited)

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