Visitor
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1 Message
Spam call?
I got a call claiming to be Xfinity saying:
Hi there. I'm calling you from Comcast Xfinity to let you know that your existing account is qualified for 50% off in order to available discount. Kindly call us back at [Edited: "Personal Information"] from 8 a.m. To 5 p.m. Pacific Standard Time. Thank you and have a great day.
I assume this is a scam?
Accepted Solution
CCLamont
Problem Solver
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519 Messages
2 years ago
Hey, @user_eb60ef. I appreciate you reaching out to us here on our Xfinity Forums page regarding a call to cut your billing down. I am not aware of any discounts offering 50% off. This may be one we need to have our Customer Security Team look into but would be happy to review the account on our end.
Could you please send our team a direct message with your full name and full address?
Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9r for an example.
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user_99a2b9
Visitor
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1 Message
2 years ago
I just got the exact same message- my first step was to search the phone number it came in from, (no clear results,) and then the number they ask you to call in the voicemail. The number in the message appears to have no ties to Comcast, but does seem to be related to other scam phone calls. I also assumed this was a scam, since 50% off didn’t seem likely.
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anthony3982
Visitor
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1 Message
2 years ago
I just got the same call and called back to see what the deal was. I was skeptical and let them know but they were able to give me my balance and account number, etc with just my phone number. They offered a 50% discount for 3 years with no contract and waive my current month's bill ($236). I asked what the catch was and they said the catch is I need to pay 10 months upfront ($1,350) now.
When questioning them, the rep got very defensive, why would a huge company like Xfinity offer a deal like this? He couldn't understand why I doubted it. Still doesn't seem right at all, and wondering how they got my balance and account info.
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user_6721ed
Visitor
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1 Message
2 years ago
I just got this call as well.
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user_ef2882
Visitor
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6 Messages
2 years ago
I just received this same message, at 6:10 this evening on my cell phone.
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user_2b9fc6
Visitor
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1 Message
2 years ago
I received the same call today. Their call back phone number is: [Edited: "Personal Information"]
(edited)
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user_a46507
Visitor
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1 Message
2 years ago
I too have gotten these same spam calls from area code 407...Same message saying I qualify for a 50% discount. I knew it was bogus because--no offense--I have been a 25+ year customer of Xfinity and they NEVER OFFER anybody 50% off.
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user_7424e1
Visitor
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1 Message
2 years ago
I also got the same call about 2 weeks ago. They wanted me to call back at [Edited: "Personal Information"]. I wonder if this means that there was some data spillage from Comcast.
(edited)
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AWDios
Visitor
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1 Message
2 years ago
Got this same scam call telling me to call [Edited: "Personal Information"] - Called from my work number, sounds very official, with options like press one for tech support etc. Be careful
(edited)
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user_b1504b
Visitor
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1 Message
2 years ago
I apparently got this call on January 16th as well..I'm not even sure the phone number that was called is even linked to our Xfinity account!
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Again
Expert
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30.9K Messages
2 years ago
(edited)
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user_cab690
Visitor
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1 Message
2 years ago
I’ve gotten the same calls stating ““Hi there this call is to remind you that Comcast Xfinity will be canceling the 50% discount offer which was not applied on your account in order to avail the discount right now please call back at [Edited: "Personal Information"] from 8 AM to 5 PM Pacific standard time thank you and have a great day…” I didn’t call back, I googled the numbers and nothing associated with Comcast came up. Never tried calling back, just assumed it was a scam because if anybody knows anything about Comcast, these bills stay high!!
(edited)
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user_3ec81d
Visitor
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1 Message
2 years ago
I received the same voicemail today.
"Hi There. This call is to remind you that Comcast Xfinity will be cancelling the 50% discount offer which was not applied on your account. In order to avail the discount right now, please call back at [removed] from 8:00 AM to 5:00 PM Pacific Standard time. Thank you and have a great day."
Coming from a spoofed phone number in Arizona asking me to call back a different number. Calling the number was only a recording "please enter your pin number."
Of course, I did not enter my PIN, just ended the call. I suspect they're phishing for phone numbers and the associated PIN.
(edited)
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