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cwn10
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Visitor

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2 Messages

Sunday, August 4th, 2024 9:37 PM

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Sound issues

No sound Xfinity TV MeTV Ch1032 H&I Ch1177  Story TV Ch1178 Atlanta area since Friday evening about 9:00 p.m.

Question

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Updated 

10 months ago

52

1

0

XfinityChelseaB

Official Employee

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1.7K Messages

10 months ago

Hello @cwn10, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

6

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user_wmyves

2 Messages

No it wasn’t answered 

10 months ago

0

XfinityThomasC

Official Employee

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2.5K Messages

Hello @user_wmyves please elaborate on your response or create your own post, so we can assist. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

Supertec2004

Visitor

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7 Messages

H&I missing sound, all other channels fine, please fix...  Tried all the fixes, the online help is always useless...

10 months ago

0

Supertec2004

Visitor

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7 Messages

H&I missing sound, all other channels fine, please fix... In atlanta channel is 1177...  Tried secondary SAP reset, all that, only that channel has no sound.  Closed caption works...  Please fix.  Down since Friday PM...

10 months ago

0

XfinityChelseaB

Official Employee

 • 

1.7K Messages

Hello @Supertec2004, Thanks so much for taking a moment out of your day to leave a comment on our community forum. Have you tried troubleshooting this concern through the Xfinity App? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

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