1 Message
Sound goes in and out withX1 box
The audio on my x1 box goes in and out. If I connect something else to my tv with the exact same cord and exact same hdmi or just watch my normal tv the sound plays fine. But watching through the x1 there is no sound. I can’t even get a live person on the phone to order a replacement.
XfinityOrlandoM
Official Employee
•
1.4K Messages
21 days ago
@user_c6qqdj
Just a fyi
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Thanks for the troubleshooting steps you have taken, it does sound like there could be an issue with the Xfinity cable box, the quickest way to get a new cable boxes is run down to our local store and pick one up for free, we can also ship you one out via our shipping process which is three to five business days.
Since I already have you in the direct message let's continue the conversation there
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