Visitor
•
1 Message
‘SOS’ signal — problem transferring cellular to Xfinity
I’ve tried numerous ways to get help — I switched from T-Mobile to Xfinity cellular and can’t get a signal. The Xfinity app doesn’t help and I can’t make phone calls.
Visitor
•
1 Message
I’ve tried numerous ways to get help — I switched from T-Mobile to Xfinity cellular and can’t get a signal. The Xfinity app doesn’t help and I can’t make phone calls.
XfinityMelinda
Official Employee
•
83 Messages
7 hours ago
Greetings @user_y1rran, thank you for posting on our Xfinity Forum community and welcome to our Xfinity Mobile family! We apologize you’re going through this and not being able to make calls after switching carriers can be extremely stressful, and we understand why this feels urgent!
When a phone shows SOS and can’t make calls, it usually means there’s no active cellular connection or there may be a SIM or activation issue. You can try these quick steps to refresh the connection:
- Restart your phone
- Turn Airplane Mode on, wait a few seconds, then turn it back off
- Reset network settings:
Settings > General > Transfer or Reset > Reset > Reset Network Settings
- Check for any available software updates
- If your device uses a physical SIM, remove and reinsert it
If these steps do not work, and because this impacts calling and activation, the best next step is to contact Xfinity Mobile Support directly at 888‑936‑4968. Our Xfinity Mobile Support team can check your line status, SIM provisioning, and network signal to resolve this as quickly as possible.
We truly appreciate your patience and hope you’re back up and running soon.
0
0