Sorry, you’re not eligible to redeem benefits

Hello @JaimeH, thank you for taking the time to leave a post. Sorry you’re running into this, especially when your account is showing that you’ve reached Diamond status. I can understand how confusing it would be to then see a message stating that you’re not eligible to redeem your benefits. We’d be happy to review this further with you and help determine what’s causing the issue. Are you logging into your account with the primary holder's Xfinity ID? 

Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message