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gloriz
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Regular Visitor

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6 Messages

Monday, April 19th, 2021 1:57 PM

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I keep getting this error message each time , I try to view account as well when I try to open a new xfinity comcast account I  run to the same problem . what can be done right now ? 

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4 years ago

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XfinityChristina

Official Employee

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923 Messages

4 years ago

Hi, @. Are you trying this on our website or on our app? Are both currently down right now? If you are trying on our website and running into issues, can you try via a private/incognito browser? As well as clearing cache and cookies. 

 

I did do some checking on my end, I don't see any known issues with our standard website, unless you're trying to access a different feature or service like our streaming service, email, xFi etc. 

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gloriz

Regular Visitor

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6 Messages

yes a trying your website 

4 years ago

0

XfinityChristina

Official Employee

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923 Messages

Have you tried any of the steps I outlined above? Have you attempted to clear cache and cookies, have you attempted our My Account app, and have you attempted to go into an incognito or private browser yet? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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gloriz

Regular Visitor

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6 Messages

 I did everything but using my account app

4 years ago

0

XfinityChristina

Official Employee

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923 Messages

I apologize, but I am not clear. Are you using the website, https://comca.st/2P0E8YP, our My Account app, or both? If you are using our website, have you tried the other steps I listed? If you could include information in your responses, so that way I know exactly what platform you were on and exactly the steps you tried. I don't want to make you repeat steps, but I want to make sure I know what you've done. If you don't mind, can you please list out all steps taken and if you have done the steps I listed above. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

gloriz

Regular Visitor

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6 Messages

alright  , am try to do three things one try to view all the accounts under <Edit>@comcast.net two if can't access any of accounts or account to use . Three open a  new account under <Edit> account

(edited)

4 years ago

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