xchen13's profile

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2 Messages

Sun, Dec 27, 2020 3:00 PM

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Everytime I tried to log into my account using a laptop, a tablet and my phone, I kept getting this message.  Could someone fix this please?  My next bill is coming up and I don't want to get a penalty on paying late.  Since I'm paying online, I don't have access to my account number.  The only way to view my account number is through online.

 

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Responses

ComcastJonathan

Official Employee

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839 Messages

6 m ago

Hi @xchen13, sorry about that! I've applied a temporary fix.

 

For anyone else experiencing this issue, please post it here:

Megathread - "You are logged in but we are unable to access your account details" 

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