STUNGA's profile

New Poster

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1 Message

Thu, Dec 24, 2020 10:00 AM

"Sorry, this is not working right now."

When trying to view/pay bill, keep getting "Sorry this is not working right now."  Has been going on for four days now. 

Responses

jav6joev

Bronze Problem Solver

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2.1K Messages

6 m ago


@STUNGA wrote:

When trying to view/pay bill, keep getting "Sorry this is not working right now."  Has been going on for four days now. 


How are you accessing your account, via Xfinity My Account mobile app or via the website using a PC or laptop?  Have you tried another method/device?

Official Employee

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839 Messages

6 m ago

Hi @STUNGA  we apologize for the issue, it appears My Account is reading a field in the database that it shouldn't be so I'm at least setting the field to the correct value to enable you to sign in again, let me know if it's not resolved. 

ComcastRob

Official Employee

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271 Messages

6 m ago

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. @FlyingFishChips

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