New Poster
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1 Message
"Sorry, this is not working right now."
When trying to view/pay bill, keep getting "Sorry this is not working right now." Has been going on for four days now.
New Poster
•
1 Message
When trying to view/pay bill, keep getting "Sorry this is not working right now." Has been going on for four days now.
Responses
jav6joev
Bronze Problem Solver
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2.1K Messages
6 m ago
How are you accessing your account, via Xfinity My Account mobile app or via the website using a PC or laptop? Have you tried another method/device?
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ComcastJonathan
Official Employee
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839 Messages
6 m ago
Hi @STUNGA we apologize for the issue, it appears My Account is reading a field in the database that it shouldn't be so I'm at least setting the field to the correct value to enable you to sign in again, let me know if it's not resolved.
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ComcastRob
Official Employee
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271 Messages
6 m ago
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. @FlyingFishChips
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