Visitor
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2 Messages
“Sorry that didn’t go as planned”
Hello - every time I start both of my TVs. I am greeted with this message. Then I need to click out of it then hit menu to get to xfinity. My xfinity installer could not figure out either. Can someone help get this resolved? Thanks!
CCMacey
Gold Problem Solver
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541 Messages
4 years ago
Good morning, @user_7b49e7, and thank you for reaching out through our Community Forum for assistance with your cable boxes and the message you are seeing. This is definitely not the experience we want for any of our valued customers!
Have you already attempted any troubleshooting steps on your own, such as using the Xfinity My Account app to troubleshoot, unplugging the boxes to reboot, or any other steps? Have you tried just turning off your TVs instead of your cable boxes to see if that message doesn't come up?
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