jc30075's profile



27 Messages

Sun, Dec 6, 2020 8:00 AM

"Sorry, that didn't go as planned"

Adding a 4k add on box.  Now get "Sorry, that didn't go as planned" frequently when starting.  If I hit channel up/down it works.  What's the issue?


Official Employee


6.7K Messages

6 m ago

Hello jc30075. Thanks for visiting and posting on our Forum. I can assist with reviewing your account and the error you are receiving. I can also help place the order for the additional 4K box if you would rather. Please send me a private message and include your full name and service address so I can get started. To send me a private message click my name (ComcastJoeTru), then click "Send a message". 



2 Messages

@ComcastJoeTru I am having the same issue.  Every time I start both of my TVs I get the message “sorry that didn’t go as planned”.  Can you please help me get this resolved?  Had a technician out and he didn’t know how to fix it.  Thank you!

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