Visitor
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1 Message
Something went wrong
Trying to add a phone to my plan and it ends with something went wrong, not very helpful especially when it is apparently impossible to contact anyone at Xfinity
Visitor
•
1 Message
Trying to add a phone to my plan and it ends with something went wrong, not very helpful especially when it is apparently impossible to contact anyone at Xfinity
XfinityAdrienne
Official Employee
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1.8K Messages
3 hours ago
Good Morning, @user_nn73pu! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with attempting to add services onto your account. Are you attempting to add Xfinity Voice or a Xfinity Mobile line to your account? We would be more than happy to help work through the something went wrong. Can you send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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