Visitor
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1 Message
"Something unexpected happened"
Recently, every time I try to go into Account Management to pay my bill, I get the above message and cannot pay my monthly bill. This results in late fees and honestly it is making me very dissatisfied with Xfinity services. We are currently exploring other options for providers.
XfinityThomasC
Official Employee
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3K Messages
19 hours ago
Hello, @user_z3lr7e sorry for this inconvenience. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
(edited)
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