Visitor
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1 Message
someone who can actually get my internet install complete
2 technicians from xfintiy have been in to try and complete my internet installation. They pulled out the old line and cannot get a new line in. I'm now being told I have to have a 3rd party contractor come in to complete the install and will be charged an additional $200. Now I'm on the phone with the contractor Xfinity contacted and they are an overseas call center and they are asking for credit card information first before anything is done. I want to speak with a supervisor who can actually get my installation complete
EG
Expert
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120.1K Messages
9 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.6K Messages
9 hours ago
Good afternoon, @alia_akins . I'm very sorry for the inconvenience and frustration this has caused. After multiple technician visits and being told additional work is needed, I completely understand your concern, especially when you've been asked for payment information before the installation has been completed. Please send us a Direct Message with your full name and full service address. We'll review the notes from the previous technician visits, the contractor information, and the status of your installation to determine what options are available and address your concerns regarding the additional charges and installation delays. We're here to help get this resolved.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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