Visitor

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2 Messages

Wednesday, May 31st, 2023 8:50 AM

Closed

Someone used my card

Please someone help! Someone used my card and I am not sure if I am able to get another one. I read on here that a claim would be made to see if you will qualify for a replacement but it couldn't have been used. What if it has been used? I already had to wait 5 months for it to arrive to me and I could really use it for my kids school clothes. Will I have to wait 5 months again? 

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Official Employee

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4.2K Messages

3 years ago

I am sorry to hear that your card. Are you speaking about a personal credit card or are you speaking about a Prepaid Gift Card you received from Xfinity? If it is a prepaid card, please call the Prepaid Card Holder Services team immediately at 844-810-1473 to report a stolen card.

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