1 Message
someone to call me because it seems simpler to simply click the cancel button
I was simply thinking I'd have a human being review my account as its mo longer reasonable. but after 20 minutes of playing in your non-human system. It seems clicking the cancel service button is the only thing one can do. If you care call me back. you have my number
EG
Expert
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110K Messages
11 months ago
The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmandaB
Official Employee
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2.1K Messages
11 months ago
If you would like help with reviewing your account details and promotion options please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder's name (if different), and the service address.
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XfinityOrlandoM
Official Employee
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2K Messages
11 months ago
@user_20b3gi
I’m thrilled that we got everything sorted out for you! If you have any other questions or need further assistance, feel free to ask—I’m here to help! 😊
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