Someone Added Themselves As Manager to My Account

Someone was able to add themself as a manager to my account. I use 2FA. I use an autogenerated password. I use a single-purpose credit card that is only used with Xfinity. _How_ did someone add themselves to my account as manager? And since they did, were they able to see my physical address? This seems like a massive security shortcoming.

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XfinityTommy

Official Employee

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2.8K Messages

1 year ago

user_ce20nt

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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user_avgw61

Contributor

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24 Messages

11 months ago

I had the same thing happen on my account last Saturday, July 19. I am still dealing with the fall out and Xfinity doesn't seem to have any answers for me. Very nice support staff but it seems they all have their little narrow areas of expertise.

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XfinityRaul

Official Employee

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2.8K Messages

Hello, @user_avgw61. This is something that should definitely be reported to our Customer Security Assurance team. You can do this by visiting this link https://spa.xfinity.com/help/network-abuse?faq=report-online-harassment.

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