1 Message
Someone Added Themselves As Manager to My Account
Someone was able to add themself as a manager to my account. I use 2FA. I use an autogenerated password. I use a single-purpose credit card that is only used with Xfinity. _How_ did someone add themselves to my account as manager? And since they did, were they able to see my physical address? This seems like a massive security shortcoming.
XfinityThomasB
Official Employee
•
1.8K Messages
15 days ago
user_ce20nt
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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