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user_f0d268
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Saturday, November 18th, 2023 6:23 PM

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Solution center

I called the xfinity number I always had and got the solution center who would not transfer me to someone who could help . I did 3 calls. No transfer to someone who could actually help. Finally bought the protection program at 107.00 and then and ONLY then was I transferred me to someone who actually tried to help be sending signal. And, No it not did not work and FINALLY got a service call scheduled. 

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Updated 

1 year ago

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XfinityOrlandoM

Official Employee

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2K Messages

1 year ago

@user_f0d268 

We apologize for any inconveniences that was caused, I am glad you were able to get a service called scheduled, did you have any other questions or concerns

 

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user_h4h9dp

1 Message

Is the protection plan offered through your Solutions center legitimate?  I’m told I will save $150 monthly  if I sign up for 3 years at only A one time fee of $99?.. Seems too good to be true?

1 year ago

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XfinityOrlandoM

Official Employee

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2K Messages

This link https://www.xfinity.com/mobile/support/article/how-protection-plan-works has great info on the xfinity mobile protection plan, If you need further assistance please reach out to our mobile colleagues via:

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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