Visitor
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2 Messages
Sold house, cannot access modem to return, account already cancelled, how to contact Xfinity?
I have remotely sold my parents hose after they passed. I was unable to have anyone retrieve the modem from the residence prior to the sale and now cannot return it. I would like to contact Xfinity to resolve this so I do not get late equipment return fees. Unable to find a reasonable contact method to resolve this issue.
XfinityJamesC
Official Employee
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2.9K Messages
1 hour ago
Greetings, @user_p4tt3b! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this unreturned modem. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with the account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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