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user_eeb4ad
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3 Messages

Monday, September 11th, 2023 10:49 AM

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social security number

Long story, but when I was on chat with an agent the other day I gave them my SSN and DOB in a "secure" link. I wasn't thinking, was just so frustrated, and we needed to make phone calls on our iphones again. Should I be worried about this? I normally would never do this and now I'm freaking out. 

Question

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Updated 

2 years ago

463

2

XfinityBillie

Official Employee

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3.3K Messages

2 years ago

@user_eeb4ad I can definitely understand the concern! Can you tell me more about how you get to the chat? Was it through our Xfinity Assistant? Just to confirm, you were reaching out to Xfinity Mobile due to technical issues with your phone?

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user_eeb4ad

3 Messages

Yes, it was through Xfinity chat. And yes about technical issues with my phone that we are currently getting resolved in person later today. 

(edited)

2 years ago

0

XfinityBillie

Official Employee

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3.3K Messages

Our Xfinity mobile services do authenticate differently than residential services, and they do provide a secure link for you to enter that information without actually giving it to the agent. This is done to protect your information. I hope this helps to set your mind at ease. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_eeb4ad

3 Messages

I think so! haha! It does give me a little more comfort and hope it is true.

(edited)

2 years ago

0

XfinityAdrienne

Official Employee

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1.2K Messages

Thank you so much for clarifying that for us, @user_eeb4ad! Our Xfinity Mobile team does have specific ways/things they need to verify the account to keep the account secure. With visiting through our Xfinity Assistant, you wouldn't have anything to worry about as it is secure. Please let us know if you have any further questions/concerns. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

BobbySevenSevenSeven

Contributor

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77 Messages

2 years ago

I had that happen earlier this week when on the phone with Xfinity Mobile.   I was trying to get a frustrating phone issue resolved, and was not thinking clearly, I guess.  Normally, I'd never reveal my full Social Security number - and it was asked along with my date of birth.    After I hung up (without resolution to my problem) I was kicking myself for foolishly giving out information that I am sure in the past was prohibited to be asked for ID verification.  

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